I have a 2018 Ford explorer XLT. only 16,000 miles and for the past year i have been taking it in to Ford with issues. The push start button sometimes do not work. it i very random sometimes it happens 1 time a week now its daily. Ford says they cant find nothing wrong and no codes to check. I am running out of options since they don’t know what it is the warranty cant help.
If you want Ford Warranty to fix it. And it is doing it once a day now. Take it back to them and leave it. Explain to them the issue you are having and suggest that the Service manager drive it for a week to experience it him/herself. Random issues are difficult but with it happening more and more frequently should be a little easier to diagnose.
If you do not get the results you are looking for at one Dealership, you are still able to take it to a different one.
Ford Warranty Recommendation
Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
- Contact your Sales Representative or Service Advisor at your
selling/servicing dealership. - If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager. - If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1–800-232-5952)
www.owner.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
www.ford.ca